Privacy Policy

Welcome to NeuroERP. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, applications, and services.

1. Information We Collect

Account Information

• Name
• Email address
• Mobile number
• Company information
• User profile details

Facebook & Meta Data

When you connect your Meta account, we may access information that you explicitly authorize, including:

• Facebook User ID
• Name
• Email address (if permission granted)
• Business Account information
• Facebook Pages you manage
• Instagram Business Accounts
• WhatsApp Business Account information
• Lead Generation Forms and Leads
• Access tokens required for API communication

Application Data

• Activity logs
• Device information
• Browser information
• IP address
• Login history
• Error logs
• API request logs

2. How We Use Your Information

• Authenticate your account.
• Connect your Meta Business assets.
• Synchronize Facebook Lead Ads.
• Manage WhatsApp Business integration.
• Process automation workflows.
• Improve platform performance.
• Provide customer support.
• Ensure platform security.
• Comply with legal obligations.

3. Data Sharing

We do not sell your personal information. Your information may be shared only:

• With Meta APIs as required to provide requested functionality.
• With trusted infrastructure providers that host our services.
• When required by applicable law.
• To protect our legal rights or prevent fraud.

4. Data Storage

Your information is securely stored on protected servers. Sensitive credentials such as API tokens are encrypted wherever applicable. We retain your information only for as long as necessary to provide our services or comply with legal obligations.

5. User Control

• Disconnect your Meta account at any time.
• Request deletion of your connected data.
• Update your account information.
• Request a copy of your stored information where applicable.

6. Cookies

We may use cookies and similar technologies to maintain login sessions, improve user experience, analyze platform usage, and enhance security. You can manage cookies through your browser settings.

7. Third‑Party Services

Our platform integrates with third‑party services including but not limited to: Meta (Facebook), Instagram, WhatsApp Business Platform. Your use of these services is also governed by their respective privacy policies.

8. Data Security

We implement industry‑standard technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is completely secure.

9. Children’s Privacy

Our services are intended for businesses and individuals who are at least 18 years old. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with the revised effective date.

11. Contact Us

Company: Neuromonk Infotech Pvt. Ltd.

Product: NeuroERP

Email: info@neuromonk.com

Website: https://www.neuroerp.com

By using our services, you acknowledge that you have read and understood this Privacy Policy.